A mother says her 1-year-old son was hit in the head by a ceiling panel and oxygen canister during an American Airlines flight from Hong Kong to Dallas.
Jennifer Zanone of Denver, Colorado, said that her son, Joey, was struck as he sat in her lap after the 14-hour American Airlines on Saturday. Zanone said she and her husband, Joe, were even more upset by the airline’s lack of effort and not documenting the mishap.
“We stood there waiting for an agent and our stroller until the captain himself walked off the flight and apologized to us,” Zanone posted on Facebook on Saturday. “After leaving the gate area, we went to the next customer service area to try to report the incident and were given the run around for 1.5 hours and have made no progress.”
Zanone told The Post early Monday that her son was “very lucky” to have escaped serious injury. The family declined medical attention immediately following the incident, Zanone said, as the couple was jet-lagged and “in a bit of shock” about what had just happened.
Ross Feinstein, a spokesman for American Airlines, said the aircraft was inspected and repaired after the incident and was returned to service late Saturday. Technicians also are working to find out more about what caused the ceiling panel to fall, Feinstein said.
Zanone, meanwhile, doesn’t plan on pursuing a lawsuit against the airline, but her family won’t be flying American again anytime soon, she said.
“Fly American Airlines with extreme caution,” she wrote.