WARNING GRAPHIC LANGUAGE
Lisa Brown, a volunteer for a missions organization in Spokane, Wash., had been attempting to cancel her Comcast cable service after her family was experiencing financial difficulties, according to consumer advocate blog Elliot.org. Instead of immediately canceling her service, Brown’s call was escalated to a retention specialist, who tried to persuade her to keep her cable and sign a new two-year contract.
Brown was able to eventually cancel her service, but noticed on her final bill that her husband’s name has been changed from “Ricardo Brown” to “Asshole Brown.” Brown attempted to correct the issue by visiting her local Comcast office and spoke to higher-ups in the Washington area, but to no avail.
“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Steve Kipp, Comcast’s Vice President of Communications for the Washington region, told Elliot.org. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”